What you can get
Account query or complaint answered late
- When it applies
- Each time it happens
- How much
- £40
- How it’s paid
- Paid automatically within 10 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for account query or complaint answered late
Low water pressure
- When it applies
- Each time it happens
- How much
- £50, up to 5 times a year
- How it’s paid
- Paid automatically within 20 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for low water pressure
Missed water company appointment
- When it applies
- Each time it happens
- How much
- £50
- How it’s paid
- Paid automatically within 10 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for missed water company appointment
Planned water cut without 48 hours' notice
- When it applies
- Given less than 48 hours' notice and off for at least 4 hours
- How much
- £50
- How it’s paid
- Paid automatically within 20 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for planned water cut without 48 hours' notice
Planned water cut not restored on time
- When it applies
- Not back on by the time they promised
- How much
- £50, then £50 for each further 12 hours, up to twice your annual water supply charge
- How it’s paid
- Paid automatically within 20 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for planned water cut not restored on time
Water supply cut off
- When it applies
- Off for more than 12 hours
- How much
- £50, then £50 for each further 12 hours, up to twice your annual water supply charge
- How it’s paid
- Paid automatically within 20 working days.
- If it’s late
- £40 more if it's paid late.
- Where
- England
The published rule for water supply cut off
Work out what you’re owed
Enter when it went off and came back, and your postcode, and we’ll work out the amount, who pays and by when. Use the free calculator.