Terms of use

Last updated: 6 November 2026

These terms apply when you use Downtimepay. By using the site, you agree to them. The site is run by Nathan Webb, trading as Downtimepay.

A free service

Downtimepay is free. We don’t charge you, and we don’t take a cut of any payment you get.

Results are an estimate

Your result shows what you may be owed under each scheme’s published rules, based on what you tell us. It is not a promise that you will be paid.

The company that pays makes the final decision. Rules can change, and exceptions can apply, for example during severe weather. Always check with your company.

Not advice

Downtimepay explains published rules in plain English. It is not legal or financial advice. If you need advice about your own situation, speak to a qualified adviser, such as Citizens Advice.

Not linked to any company

Downtimepay is independent. We are not part of, or approved by, any power, water, gas or broadband company, or any regulator such as Ofgem, Ofwat or Ofcom.

Our liability

We work hard to keep the site accurate, but we can’t promise it is always right, up to date or available. We are not liable for any loss caused by relying on it, except where the law says we can’t limit our liability.

Open source

Downtimepay’s code is open source under the GNU Affero General Public License (AGPL). You can read the source code on GitHub.

The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring a claim in the Scottish courts. [To confirm]

Contact

You can contact us at privacy@downtimepay.com [To confirm].