Privacy notice
Last updated: 6 November 2026
This notice explains what personal data Downtimepay uses when you visit the site, why, and your rights. It covers the website as it is today.
Who we are
Downtimepay is run by Nathan Webb, trading as Downtimepay. He is the controller of your personal data. You can contact us at privacy@downtimepay.com [To confirm].
Postal address: [To confirm]
ICO registration number: [To confirm]
What we don’t collect
We don’t use cookies. We don’t use analytics or advertising. You don’t need an account, and we don’t ask for your name or email address.
The calculator
When you use the calculator, your browser puts your answers in the page address (the URL). This includes your postcode and the dates and times you enter.
Our server reads them to work out your result and to find your power, gas and water companies. It then sends you the page. We don’t save your answers anywhere.
Because your answers are in the page address, they can stay in your browser history. If you share the address, the person you share it with can see them.
When you follow a link from your result to another website, your browser tells that website only that you came from Downtimepay. It doesn’t send your answers.
Server logs
The site runs on Google Cloud Run, in Google Cloud’s London region (europe-west2). Google Cloud keeps a log of each request. A log entry can include:
- the page address you asked for, which includes any postcode and times you typed into the calculator
- your IP address
- your browser type and the time of the request
We use these logs only to keep the site secure and to count visits and calculator uses in total. We don’t use them to identify you or to build a profile of you.
We keep these logs in Google Cloud’s London region (europe-west2), and Google Cloud Logging deletes them after 14 days.
Our lawful basis
We rely on legitimate interests: we need to run a working, secure website and give you the result you asked for. We don’t think this affects your privacy much, because we keep the logs for a short time and use them for nothing else. [To confirm]
Who else sees your data
Google Cloud hosts the site and stores the logs for us. Google acts as our processor under its standard data processing terms. Where your data is stored or accessed outside the UK, Google protects it with the safeguards in those terms. [To confirm]
Cloudflare sits in front of the site. Your requests, including the page address and your IP address, pass through its network, which spans many countries, before they reach Google Cloud. Cloudflare acts as our processor under its standard data processing terms. We don’t use Cloudflare to store your answers or to profile you. [To confirm]
We don’t sell your data or share it with anyone else.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct it
- ask us to delete it
- ask us to limit how we use it
- object to how we use it
To use any of these rights, email privacy@downtimepay.com. We’ll reply within one month. Because we don’t store your answers and logs are deleted after 14 days, we may hold nothing about you.
How to complain
If you’re unhappy with how we use your data, please contact us first. You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator:
- online at ico.org.uk/make-a-complaint
- by phone on 0303 123 1113
Changes to this notice
If we change how we use personal data, for example by adding accounts or email alerts, we will update this notice and the date at the top.