What you can get
Repeated power cuts in one year
- When it applies
- Cut off 4 or more times for at least 3 hours each between 1 April and 31 March
- How much
- £100
- How it’s paid
- You need to claim it.
- Deadline to claim
- Claim within 3 months of 31 March. There's no deadline if you're on the Priority Services Register.
- Where
- England, Wales and Scotland
The published rule for repeated power cuts in one year
Planned power cut without proper notice
- When it applies
- Given less than 2 days' notice, or it happens on a different day
- How much
- £40
- How it’s paid
- You need to claim it.
- Deadline to claim
- Claim within 1 month of it ending. There's no deadline if you're on the Priority Services Register.
- Where
- England, Wales and Scotland
The published rule for planned power cut without proper notice
Power cut in a category 1 storm
- When it applies
- Off for more than 24 hours
- How much
- £90, then £45 for each further 6 hours, up to £2,235
- How it’s paid
- Paid automatically within 28 days.
- Deadline to claim
- If it isn't paid, claim within 3 months of it ending. There's no deadline if you're on the Priority Services Register.
- Where
- England, Wales and Scotland
The published rule for power cut in a category 1 storm
Power cut in a category 2 storm
- When it applies
- Off for more than 48 hours
- How much
- £90, then £45 for each further 6 hours, up to £2,235
- How it’s paid
- Paid automatically within 28 days.
- Deadline to claim
- If it isn't paid, claim within 3 months of it ending. There's no deadline if you're on the Priority Services Register.
- Where
- England, Wales and Scotland
The published rule for power cut in a category 2 storm
Power cut (fewer than 5,000 homes affected)
- When it applies
- Off for more than 12 hours
- How much
- £100, then £45 for each further 12 hours
- How it’s paid
- Paid automatically within 10 working days.
- Deadline to claim
- If it isn't paid, claim within 3 months of it ending. There's no deadline if you're on the Priority Services Register.
- If it’s late
- £40 more if it's paid late.
- Where
- England, Wales and Scotland
The published rule for power cut (fewer than 5,000 homes affected)
Power cut (5,000 or more homes affected)
- When it applies
- Off for more than 24 hours
- How much
- £100, then £45 for each further 12 hours, up to £400
- How it’s paid
- Paid automatically within 10 working days.
- Deadline to claim
- If it isn't paid, claim within 3 months of it ending. There's no deadline if you're on the Priority Services Register.
- If it’s late
- £40 more if it's paid late.
- Where
- England, Wales and Scotland
The published rule for power cut (5,000 or more homes affected)
Work out what you’re owed
Enter when it went off and came back, and your postcode, and we’ll work out the amount, who pays and by when. Use the free calculator.