What you can get
New broadband or landline started late
- When it applies
- Each time it happens
- How much
- £6.46 for each day
- How it’s paid
- BT, EE, Hyperoptic, Plusnet, Sky, NOW Broadband, TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet pay automatically within 30 days. With other providers you need to claim it.
- Where
- England, Wales and Scotland
The published rule for new broadband or landline started late
Broadband or landline not fixed
- When it applies
- Not fixed within 2 full working days of you reporting it
- How much
- £10.34 for each day
- How it’s paid
- BT, EE, Hyperoptic, Plusnet, Sky, NOW Broadband, TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet pay automatically within 30 days. With other providers you need to claim it.
- Where
- England, Wales and Scotland
The published rule for broadband or landline not fixed
Missed broadband engineer visit
- When it applies
- Given less than 24 hours' notice
- How much
- £32.31
- How it’s paid
- BT, EE, Hyperoptic, Plusnet, Sky, NOW Broadband, TalkTalk, Utility Warehouse, Virgin Media, Vodafone and Zen Internet pay automatically within 30 days. With other providers you need to claim it.
- Where
- England, Wales and Scotland
The published rule for missed broadband engineer visit
Work out what you’re owed
Enter when it went off and came back, and your postcode, and we’ll work out the amount, who pays and by when. Use the free calculator.